Definitions
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BLUE ZONE 17 SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to BLUE ZONE 17 SDN. BHD., accessible from https://bluezone17.work/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
The Company currently provides shipping services within Malaysia only. We do not offer international shipping at this time. Any Orders placed with delivery addresses outside Malaysia will not be processed.
Shipping Fees
We offer free shipping on all Orders within Malaysia. There are no additional delivery charges applied at checkout.
Processing Time
All Orders are processed within a reasonable timeframe after payment has been successfully confirmed. Processing may include order verification, packing, and preparation for dispatch.
Orders are typically processed within 1 to 3 business days. Orders are not processed or shipped on weekends or public holidays.
Delivery Time
Estimated delivery time is within 7 business days from the date of order confirmation. Delivery times may vary depending on location, courier availability, and other logistical factors.
While We aim to deliver within the stated timeframe, delays may occasionally occur due to unforeseen circumstances such as weather conditions, courier delays, or high order volumes.
Delivery Method
Orders are delivered through third-party courier or logistics service providers. The choice of courier is determined by the Company based on efficiency and service coverage.
Once the Order has been dispatched, a tracking number may be provided where applicable.
No Expedited Shipping
At this time, We do not offer overnight delivery or expedited shipping options. All Orders are processed and delivered according to standard delivery timelines.
Delivery Address
You are responsible for providing accurate and complete shipping information when placing an Order. The Company will not be held responsible for delivery failures or delays caused by incorrect or incomplete address details.
If an Order is returned due to an incorrect address, additional arrangements may be required for redelivery.
Failed Delivery Attempts
If delivery attempts are unsuccessful due to recipient unavailability or other issues, the courier may attempt redelivery or return the package. The Company is not liable for delays resulting from missed delivery attempts.
Damaged or Lost Items
If You receive a damaged item, please contact Us as soon as possible with relevant details and supporting evidence such as photos.
In cases of lost shipments, We will work with the courier service provider to investigate the issue. Resolution times may vary depending on the situation.
Order Tracking
Where applicable, tracking information will be provided once the Order has been shipped. This allows You to monitor the delivery status of Your Order.
Changes to Shipping Policy
The Company reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the Service.
Contact Us
If You have any questions regarding this Shipping Policy, You may contact Us at:
Email: bluezone17@outlook.com