Definitions

For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to BLUE ZONE 17 SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to BLUE ZONE 17 SDN. BHD., accessible from https://bluezone17.work/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return Policy

We want You to be satisfied with Your purchase. If You are not completely satisfied, You may request a return within 30 days from the date You receive the Goods.

To be eligible for a return, the Goods must be:

  • In their original condition
  • Unused and not damaged
  • Returned with any original packaging where possible

We reserve the right to decline returns that do not meet the above conditions.

Refund Policy

Once Your returned Goods are received and inspected, We will notify You of the status of Your refund. If approved, the refund will be processed to Your original method of payment.

Please note that processing times may vary depending on the payment provider. The Company is not responsible for delays caused by banks or payment services.

Refunds will only be issued for eligible returns that comply with this policy.

Cancellation Policy

You may cancel Your Order within 12 hours of placing it. To request a cancellation, You must contact Us within this timeframe.

If the cancellation request is made within 12 hours, We will process the cancellation and issue a full refund to Your original method of payment.

Cancellation requests made after 12 hours may not be accepted if the Order has already been processed.

Exchanges

We may offer exchanges for Goods that are defective or damaged upon delivery. Requests for exchanges should be made within a reasonable time after receiving the Goods.

Inspection and Approval

All returned Goods will be inspected upon receipt. Approval of returns and refunds is subject to verification that the Goods meet the conditions outlined in this policy.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on the Service.

Contact Us

If You have any questions about this Return & Refund Policy, You may contact Us at:
Email: bluezone17@outlook.com